Onenine9teen will offer an exchange or refund on all products if you are not perfectly happy within 14 days of receipt of purchase for all UK orders, provided the items are returned unworn, in perfect condition and if any seals attached to the product packaging remain unbroken.

You are liable for the cost of returning items; if you wish to return any items from your order please return it to us via Royal Mail, making sure that you obtain a receipt as proof of postage as you are liable for any loss. If you exchange for alternative items, Onenine9teen will pay for the dispatch of your replacement order.

To arrange a return of a product or for further information about returns or refunds please email us at