By using this website, and by buying products from us, you agree to be bound by these terms. If you do not agree with the terms, do not use this website or buy products on this website.

1. The contract between us
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our email acceptance of your order brings into existence a legally binding contract between us.

2. Price
The prices payable for products that you order are as set out in our website. Goods on this website are priced in GBP and include VAT at 20%. You will be required to pay our charges for delivery.

3. Refunds and Returns
A) Onenine9teen will offer an exchange or refund on all products if you are not perfectly happy within 14 days of receipt of purchase for all UK orders, provided the items are returned unworn, in perfect condition and if any seals attached to the product packaging remain unbroken.
B) You are liable for the cost of returning items; if you wish to return any items from your order please return it to us via Royal Mail, making sure that you obtain a receipt as proof of postage as you are liable for any loss. If you exchange for alternative items, Onenine9teen will pay for the dispatch of your replacement order.
C) To arrange a return of a product or for further information about returns or refunds please email us at

4. Cancellation by us
A) We reserve the right to cancel the contract between us if we have insufficient stock to deliver the products you have ordered. In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable.
B) If we do cancel your contract we will notify you by e-mail and will re-credit to you the full order amount paid (including postage fees paid) as soon as possible, but in any event within 30 days of your order.

5. Delivery of products to you
A) We will deliver the products ordered by you to the address you give us for delivery at the time you make your order.
B) Delivery will be made as soon as possible after your order is accepted and in any event within 14 days of your order.
C) Deliveries within mainland UK are sent via registered post or courier. Please note, Onenine9teen is not liable for postal service delays, or late receipt due to items being delivered to parcel centres. Try be ensure the address your order will be placed to (whether your home or at a place of work) will be received by an actual person, on the day of delivery. D) You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6. Liability
A) If the products we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 30 working days of order.
B) If you do not receive products ordered by you within 30 days of the date on which you ordered them, you must notify us within 44 days of the date on which you ordered the products. If you do not do so, we shall have no liability to you. If you notify a problem to us under this condition, our only obligation will be, at your option:
 i. to make good any shortage or non-delivery;
 ii. to replace or repair any products that are damaged or defective;
 iii. or to refund to you the amount paid by you for the products in question.
C) Unless it was reasonably foreseeable at the date that the agreement came into force, we will not be liable to you for any indirect or consequential loss, damage or expenses however they arise.
D) Nothing in these terms is intended to restrict any legal rights that you have or exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Events beyond our control We shall have no liability to you for any failure to perform any obligation under this contract (express or implied) where such failure is caused by any event or circumstance beyond our reasonable control including, without limitation, breakdown of systems, flood, fire, explosion or accident.

8. Complaints At Onenine9teen we highly value our customer’s satisfaction, and would hope that you would not have any cause for complaint. However should you wish to make a complaint, please email us at, from which we would endeavour to respond as soon as possible.

9. Miscellaneous
A) A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
B) If any part of these terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
C) All notices from you to us must be in writing sent via email to The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.These terms, together with our current website prices, delivery details, contact details and Terms & conditions, set out the whole of our agreement for the supply of the products to you by us.

10. Consumer Protection These terms and conditions do not affect your statutory rights.